FREQUENTLY ASKED QUESTIONS
Toronto Pearson International Airport to Karachi Lahore and Islamabad.
What are the surcharges that will be billed besides the freight.
Other surcharges at origin will include CAD$5 / suitcase – warehouse transfer; CAD$5 / suitcase – Airport security; CAD$25 Documentation.
Are there any charges that we will have to pay at destination?
Yes, you will be charged by the Airline = destination Terminal handling and Delivert Order fees which amounts to approx PKR 5000 per shipment, depending on the number of bags.
Do you offer a Daily service from Toronto?
We offer this service on a weekly basis. Cargo is handed over to the airline on Friday afternoon to travel on the weekend flight. Arrival to final destination will be after 4-5 days.
When is the latest we can hand over cargo to your office.
We accept cargo up to Thursday 4:00 p.m. for that week. Cargo received after that cut off will be sent on the following weeks flight.
Do I need to be present when handing the cargo in Toronto?
We would prefer if you were present when handing over cargo in Toronto, as there are forms to be filled and payments to be made. We will also need some official proof of identification (copy of Drivers license or Passsport etc..)
Do you accept payment by Credit Card or Cheque
We presently accept payment by cash or certified cheque.
How does the service work
Prior to travelling call us to make your booking. If possible weigh, measure your bags and prepare a packing list of the contents. A format of a packing slip is available on our website. Once the shipment is ready, drop off the baggage to our office. Based on the weight and measurement of your freight, we will raise our invoice to you and prepare an Air way bill which we will hand over to you. This will need to be presented to the Airline or our agents at destination when you approach them for a Delivery Order. Once you have your Delivery Order you can approach Indian Customs to custom clear your shipment.
Are there any limitations to the size or the weight of the suitcases.
We use the IATA conversion of 6000 cu.cms = 1 kg. A standard size suitcase should hold up to 23 kgs. Should the size or the weight exceed 23kgs a per kilo rate of $4/kg will be charged for the excess weight.
What if I have more questions.
Please feel free to contact us at baggage(@)bluearrowcargo.ca OR call us @ 647 847 3187.