FREQUENTLY ASKED QUESTIONS
Toronto Pearson International Airport to Airports in India
Is this service only to Mumbai and Delhi or to other cities as well?
The service is to most International Airports in India. (Mumbai, Delhi, Calcutta, Bangalore, Chennai, Hyderabad, Ahmedabad, etc…) Please enquire with us fro more details.
Is this price the same for all destinations in India?
The price of $95 + surcharges applies only to Mumbai and Delhi. For other destinations the cost per suitcase will be $95 + surcharges as well.
What are the surcharges that will be billed besides the freight.
Other surcharges at origin will include $5/suitcase (transfer to Airport) ; $5/ suitcase Airport security charges at Toronto ; $25 per shipment (irrespective of the number of bags).
Are there any charges that we will have to pay at destination?
Yes, you will be charged by the Carrier, destination handling charges which amount to approximately INR2500 to 3000 depending on the number of bags.
Do you offer a Daily service from Toronto?
We offer this service on a weekly basis. Cargo is handed over to the airline on Friday afternoon to travel on the weekend flight. Arrival to final destination will be after 4-5 days.
When is the latest we can hand over cargo to your office.
We accept cargo up to Thursday 4:00 p.m. for that week. Cargo received after that cut off will be sent on the following weeks flight.
Do I need to be present when handing the cargo in Toronto?
We would prefer if you were present when handing over cargo in Toronto, as there are forms to be filled and payments to be made. We will also need some official proof of identification (copy of Drivers license or Passsport etc..)
Do you accept payment by Credit Card or Cheque
We presently accept payment by cash or certified cheque.
How does the service work
Prior to travelling call us to make your booking. If possible weigh, measure your bags and prepare a packing list of the contents. A format of a packing slip is available on our website. Once the shipment is ready, drop off the baggage to our office. Based on the weight and measurement of your freight, we will raise our invoice to you and prepare an Air way bill which we will hand over to you. This will need to be presented to the Airline or our agents at destination when you approach them for a Delivery Order. Once you have your Delivery Order you can approach Indian Customs to custom clear your shipment.
Can I consign a suitcase to my relative in India?
Yes you can send a suitcase consigned to someone other than yourself, but it will not be classified as “UN ACCOMPANIED BAGGAGE”. The shipment will be treated as a GIFT item. The consignee will not be able to avail of any baggage allowances. Duty and penalties may apply.
What if I want to send stuff to my relatives in India?
You can book the shipment under our “Door to Door” service, where we will take care of custom clearance and delivery to your door. Please refer to the questions related to “DOOR TO DOOR SERVICE”
Are there any limitations to the size or the weight of the suitcases.
We use the IATA conversion of 6000 cu.cms = 1 kg. A standard size suitcase should hold up to 23 kgs. Should the size or the weight exceed 23kgs a per kilo rate of $4/kg will be charged for the excess weight.
What if I have more questions.
Please feel free to contact us at baggage(@)bluearrowcargo.ca OR call us @ 647 847 3187.